I have done a factory reset and even flashed the firmware via recovery mode, but it still does not work.
Past return time....and Dlink requires a receipt to get warranty service(the client does not have or lost it...of course).
Update: I emailed DLink...but only got a general message back stating to give them more information...(all the information I entered in to the support request form apparently they did not receive.)I replied, however it has been several days, and no response. I have also been trying to call in every day, however they are always "experiencing a large volume of calls"...and u just sit on hold.
UPDATE: Finally...got through to tech support. HORRIBLE...HORRIBLE support. I gave them the case number from my email messages...and the claim they never received the requested information. I replied to their email 2x with the product serial etc...
They had me do the annoying trouble shooting. They had me Change the ip address to 192.168.5.1. This made the router connect to the internet.(I was surprise at this) They said there was a conflict with my modem and that is why the ip address of the this router needed to be changed.
Apparently, it is normal for the wifi radio to be disabled when no wan connection is active. Once the router ip was changed to 5.1...the wifi radio says enabled....but no matter what setting...its not broadcasting. I got put on hold for several minutes, while the person checked with a "Senior tech" only to have them came back as ask if had the Visibility Status set to visible(which is was) then...back on hold for 10 min. Then 5 min of the person repeating everything we had done step by step...then said it is defective and will send an email with rma instructions.
I got the email to create an rma. They require all original accessories to be returned including Ethernet cable and something called a "QIG". Both have $10 listed next to them in the instruction email. They told me I would get a prepaid shipping label....that is not the case...you have to ship it yourself. Tried to call the "rma department" but the number isn't listed...and the tech support people told me to call the regular number back and select option, 2, 2, 3,....which i did(and btw, there were 2 more menus after that)...and got put back through to tech support. I dont have time to sit on hold for 3 more hours.
So...useless. Big waste of time. Can't get anywhere...and with no proof of purchase anyway....dead end. I have dealt with other router manufacturers many times without issue....this is my first and last time dealing with D-Link.
I guess I will end up using this broken router for target practice after all. I am never recommending a DLink product to anyone again.
UPDATE: Client found the invoice for the router and i submitted to dlink...but they won't respond. I keep getting emails from an RMA manager requesting proof of purchase and to reply to the message with it attached before rma will be approved....I DID 3 TIMES....they are not receiving my emails. I tried to reply with a different email account, but got an automated reply back stating that they will not accept email reply unless its from the address listed on the case file.
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